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Conecteo has increased revenue year after year, primarily through indirect sales channels. As the company's customer base grew to thousands of end users, it became challenging to connect with all of these customers. To keep fifty partners up-to-date on product news and roadmap information, the Conecteo team previously relied on a static document repository and one-way email communications. It needed a better way to nurture relationships and share updates about new add-on features, upgrades, training classes and professional services.
"As we look to scale our growth, we know it is critical to build lasting relationships with all of our new and existing customers and partners. Rather than simply hire more headcount for that task, we realized an online support solution can deliver sustainable value to the business," said
Jive-x will underpin a new community called "myKiamo," with dedicated spaces and content for each of Conecteo's different audiences – channel partners, customers, and more. It will provide documentation, blogs, and question-and-answer discussions to help Kiamo CRM software users exchange best practices and advice. Conecteo employees from all areas of the business – including marketing, support, engineering and product management – will participate to share knowledge and interact directly with customers and partners.
Jive consulting partner Orange Business Services (OBS) is providing strategy and implementation support for Conecteo's community deployment. Part of its new Business Together Sharespace service, OBS experts are helping the company integrate Jive-x with other systems for support and sales in order to establish myKiamo as the hub for all of Conecteo's customer-related workflows. In addition, OBS is helping the company implement a Jive-n interactive intranet, which will boost employee productivity while fostering effective collaboration across the internal and external communities.
"As a CRM innovator, it's no surprise that Conecteo is taking a forward-looking approach to cultivating its own customer relationships. Together, Jive and OBS are providing powerful solutions that will help the company's employees better engage with clients, partners, prospects and each other," said
Conecteo is a major provider of customer interaction management solutions helping companies and contact centers delivered unequalled customer service. Conecteo offers Kiamo, the natively multi-channel software solution for contact centers. Kiamo centralizes, prioritizes and distributes multimedia flows according to a business' rules and advisers' availability and skills. Its rich set of functionality, user-friendly design and reliability make it a truly unique solution. Kiamo meets the needs of customer relationship managers who want to drive a unified and qualitative customer strategy.
Conecteo is one of several European companies that use Jive to help employees, partners and customers work better together – including
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/crm-innovator-conecteo-drives-new-revenue-growth-and-scale-for-customer-and-partner-support-with-jive-300185803.html
Jason Khoury, Jive Software, 650/847-8308, Jason.Khoury@jivesoftware.com; Marcelo Vilela, Text 100 for Jive Software, 415/593-8419, firstname.lastname@example.org